Don’t Be an A**Hole: Best Practices for Health and Social Service Providers Working with People Who Use Drugs

This project was designed to discover which factors made relationships between clients and service providers more successful and to identify barriers that people who use drugs face when accessing social services. We sought to identify issues, but also to find concrete solutions that would help both individual service providers and agencies be more accommodating to clients who use drugs. This report outlines the key themes that were found among people who use drugs about their experiences with various health and social services agencies and providers. It also contains recommendations for improved service delivery from the participants in the study.